PAYMENT & REFUND POLICY<\/strong><\/p>\n\n\n\n Version 1.0 \u2014 Effective: 25 August 2025<\/p>\n\n\n\n 1.1. This Payment & Refund Policy applies to purchases of digital content and Credits\/Tokens made via visual-foundry.com (the \u201cSite\u201d). It covers Consumers and Business Users.<\/p>\n\n\n\n 1.2. We offer Pay\u2011In purchases only. There are no subscriptions or recurring charges.<\/p>\n\n\n\n 2.1. Prices are displayed at checkout. We support settlement in USD, EUR, AUD, and CAD.<\/p>\n\n\n\n 2.2. Taxes (including VAT where applicable) are calculated based on your billing country.<\/p>\n\n\n\n 2.3. Exchange rates and bank or card issuer fees are outside our control and are not refundable.<\/p>\n\n\n\n 3.1. UK Consumers generally enjoy a 14\u2011day right to cancel distance contracts. For digital content not supplied on a tangible medium, you will lose this right once digital supply begins after you give your express consent and acknowledgement.<\/p>\n\n\n\n 3.2. We obtain express consent at checkout prior to enabling download\/streaming (see Annex A). If you do not provide consent, access to digital content will be delayed until the 14\u2011day period ends or until you provide consent.<\/p>\n\n\n\n 4.1. If the Digital Content is faulty, you are entitled to a repair or replacement. If repair or replacement is impossible or fails, you may be entitled to a price reduction or refund.<\/p>\n\n\n\n 4.2. To help us diagnose issues promptly, include: order number, asset ID(s) or filenames, screenshots or error messages, device\/OS\/browser details, and a brief description of the defect.<\/p>\n\n\n\n 5.1. Credits\/Tokens can be redeemed for eligible actions on the Site (e.g., generating images). They are not legal tender, not e\u2011money, not gift cards, not securities, and bear no interest.<\/p>\n\n\n\n 5.2. Credits\/Tokens are non\u2011transferable and cannot be withdrawn or exchanged for cash.<\/p>\n\n\n\n 5.3. Unused Credits\/Tokens are refundable only within the statutory cooling\u2011off period and only if entirely unused. Credits\/Tokens that have been used (even in part) are non\u2011refundable.<\/p>\n\n\n\n 5.4. Where disclosed at purchase, Credits\/Tokens may carry an expiry. Expired Credits\/Tokens are not refundable.<\/p>\n\n\n\n 5.5. If a redemption fails due to a technical error on our side and you receive no output, we will reinstate the affected Credits\/Tokens or provide an equivalent remedy.<\/p>\n\n\n\n 6.1. If you accidentally purchase the same item more than once without downloading or using it, contact us promptly. Where we can confirm no access was provided and no Credits\/Tokens were redeemed, we will refund the duplicate charge.<\/p>\n\n\n\n 7.1. If you suspect an unauthorised transaction, contact your payment provider immediately and notify us at info@visual-foundry.com. We will cooperate with your provider\u2019s investigation.<\/p>\n\n\n\n 7.2. Filing a chargeback while a refund case is ongoing may delay resolution. Repeated or abusive chargebacks may result in account suspension.<\/p>\n\n\n\n 8.1. Email: info@visual-foundry.com with subject line \u201cRefund Request \u2014 Order #[number]\u201d. Include:<\/p>\n\n\n\n 9.1. Approved refunds are issued to the original payment method. We initiate refunds promptly; your bank or card issuer may take 3\u201310 business days to post funds.<\/p>\n\n\n\n 9.2. We refund the purchase price you paid (including VAT, where applicable). We do not refund fees charged by your bank or card issuer that are outside our control.<\/p>\n\n\n\n 9.3. For multi\u2011currency purchases, exchange rate fluctuations may result in minor differences between the original amount and the refund you receive from your bank.<\/p>\n\n\n\n 10.1. We may limit or decline refunds where we detect abuse (e.g., repeated consumption followed by refund requests).<\/p>\n\n\n\n 10.2. Accounts engaged in fraud or policy abuse may be suspended or terminated.<\/p>\n\n\n\n 11.1. This Policy is governed by the laws of England and Wales. In case of conflict, the Terms & Conditions prevail.<\/p>\n\n\n\n 11.2. Nothing in this Policy affects your statutory rights.<\/p>\n\n\n\n At checkout we ask you to actively select the following before access to digital content is enabled:<\/p>\n\n\n\n \u201cI request immediate access to the digital content and acknowledge that once the download\/streaming starts I lose my 14\u2011day right to cancel under the Consumer Contracts Regulations.\u201d<\/p>\n\n\n\n What Does This Policy Cover PAYMENT & REFUND POLICY Version 1.0 \u2014 Effective: 25 August 2025 Company & Contact Merchant of Record THE REAL DEAL PROVIDERS LTD Company Number 16108011 (England & Wales) Registered Office Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA Website https:\/\/visual-foundry.com Contact Email info@visual-foundry.com Supported Currencies USD, EUR, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16307","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/pages\/16307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/comments?post=16307"}],"version-history":[{"count":2,"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/pages\/16307\/revisions"}],"predecessor-version":[{"id":17863,"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/pages\/16307\/revisions\/17863"}],"wp:attachment":[{"href":"https:\/\/visual-foundry.com\/tr\/wp-json\/wp\/v2\/media?parent=16307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Company & Contact<\/h1>\n\n\n\n
Merchant of Record<\/td> THE REAL DEAL PROVIDERS LTD<\/td><\/tr> Company Number<\/td> 16108011 (England & Wales)<\/td><\/tr> Registered Office<\/td> Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA<\/td><\/tr> Website<\/td> https:\/\/visual-foundry.com<\/td><\/tr> Contact Email<\/td> info@visual-foundry.com<\/td><\/tr> Supported Currencies<\/td> USD, EUR, AUD, CAD<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n 1. Scope and Audience<\/h1>\n\n\n\n
2. Pricing, Currency, and Taxes<\/h1>\n\n\n\n
3. Distance Selling and Cooling\u2011Off (Digital Content)<\/h1>\n\n\n\n
4. Faulty Digital Content \u2014 Your Statutory Remedies<\/h1>\n\n\n\n
5. Credits\/Tokens (Closed\u2011Loop Units)<\/h1>\n\n\n\n
6. Duplicate or Accidental Purchases<\/h1>\n\n\n\n
7. Unauthorised Payments and Chargebacks<\/h1>\n\n\n\n
8. How to Request a Refund<\/h1>\n\n\n\n
\n
9. Refund Method and Timing<\/h1>\n\n\n\n
10. Abuse Prevention and Fair Use<\/h1>\n\n\n\n
11. Governing Law and Policy Precedence<\/h1>\n\n\n\n
Annex A \u2014 Express Consent to Immediate Digital Supply<\/h1>\n\n\n\n
Annex B \u2014 Refund Eligibility Matrix<\/h1>\n\n\n\n
Scenario<\/td> Conditions<\/td> Outcome<\/td> Evidence Required<\/td><\/tr> No download\/stream within 14 days<\/td> Consumer; no access provided; no consent given<\/td> Full refund<\/td> Order #; account email<\/td><\/tr> Download\/stream started after consent<\/td> Consumer; consent captured at checkout; content supplied<\/td> Not eligible (statutory cooling\u2011off lost); faulty content rights still apply<\/td> Order #; confirmation of access time<\/td><\/tr> Faulty digital content<\/td> Defect reproducible; repair\/replace impossible or fails<\/td> Repair\/replace, else refund<\/td> Screenshots\/logs; device\/OS\/browser; asset IDs<\/td><\/tr> Duplicate purchase (unused)<\/td> Same item purchased twice; second unused<\/td> Refund duplicate<\/td> Order #s; access logs<\/td><\/tr> Unauthorised payment<\/td> Card\/bank confirms unauthorised<\/td> Handled via payment provider; we cooperate<\/td> Bank\/provider case ID<\/td><\/tr> Credits\/Tokens entirely unused<\/td> Within 14 days; zero redemption<\/td> Refund<\/td> Order #; token balance<\/td><\/tr> Credits\/Tokens partially or fully used<\/td> Any redemption occurred<\/td> Not eligible (except failed redemptions due to our error)<\/td> Redemption logs<\/td><\/tr> Payment captured but access not delivered<\/td> Payment succeeded; delivery failed<\/td> Provide access; or refund<\/td> Processor auth; order #; logs<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"