TERMS & CONDITIONS
Version 1.0 — Effective: 25 August 2025
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Merchant of Record |
THE REAL DEAL PROVIDERS LTD (“we”, “us”, “our”) |
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Company Number |
16108011 (England & Wales) |
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Registered Office |
Dept 6152, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA |
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Website |
Home |
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Contact Email |
info@visual-foundry.com |
1.1. These Terms & Conditions (“Terms”) form the contract between you and THE REAL DEAL PROVIDERS LTD for your purchase and use of digital content and related services available on visual-foundry.com (the “Site”).
1.2. Please read these Terms carefully. By placing an order, creating an account, downloading digital files, redeeming credits/tokens, or using any feature of the Site, you agree to be bound by these Terms.
1.3. These Terms apply in addition to our Privacy Policy, Cookie Policy, and Payment & Refund Policy, which are incorporated by reference. If you do not agree, do not use the Site.
“Digital Content”: AI-generated images and other downloadable creative assets made available on the Site.
“Credits” or “Tokens”: closed-loop units that, once purchased, can be redeemed to generate, download, or unlock Digital Content within the Site.
“Consumer”: an individual acting wholly or mainly outside their trade, business, craft, or profession.
“Business User”: any user acting for purposes relating to their trade, business, craft, or profession.
3.1. We sell and license Digital Content (principally AI-generated images) for download and use under a limited licence (see Clause 10). We also offer on-demand prompt-to-image generation that can be accessed using Credits/Tokens.
3.2. The Site supports “Pay-In” purchases only. There are no subscriptions or recurring fees.
3.3. Availability, formats, and technical requirements are described on product or service pages. We may update, improve, or withdraw features at any time.
4.1. You must be at least 18 years old to use the Site.
4.2. You are responsible for your account credentials, security, and all activity under your account.
4.3. We may refuse, suspend, or terminate accounts where we reasonably suspect misuse, fraud, or breach of these Terms.
5.1. Prices are shown on the Site at the time of your order. We may display local currency equivalents for convenience; however, supported settlement currencies are USD, EUR, AUD, and CAD.
5.2. Taxes (including VAT, where applicable) will be displayed at checkout based on your billing country. Business Users may be asked for additional tax information.
5.3. We may change prices at any time, but changes will not affect orders already accepted.
6.1. An order is an offer to purchase Digital Content or Credits/Tokens. We accept by confirming the order and making the content or redemption available.
6.2. We use third‑party payment processors and anti‑fraud services. You authorise them to charge your selected method and to perform required checks, including 3‑D Secure/strong customer authentication where applicable.
6.3. We may cancel or block orders we reasonably suspect to be fraudulent or in breach of these Terms.
7.1. Digital Content is delivered by download or account access after successful payment or redemption of Credits/Tokens. Delivery is immediate unless otherwise stated.
7.2. You are responsible for ensuring you have suitable hardware, software, and connectivity.
8.1. Consumers in the UK generally have a 14‑day right to cancel distance contracts. However, for digital content not supplied on a tangible medium, you will lose your right to cancel once the digital supply begins after you give your express consent and acknowledgement. We capture this consent at checkout (see Annex A).
8.2. This does not affect your statutory rights where Digital Content is faulty. If the content is defective, we will repair or replace it, or provide a refund where repair/replacement is impossible or fails (see Annex B).
8.3. Additional refund mechanics (including for duplicate purchases) are set out in our Payment & Refund Policy.
9.1. Credits/Tokens are Site‑limited units that can be redeemed for eligible actions (e.g., generating or downloading Digital Content).
9.2. Credits/Tokens are not legal tender, not e‑money, not gift cards, not securities, and bear no interest. They are non‑transferable and non‑withdrawable.
9.3. Unused Credits/Tokens may be refundable within the statutory cooling‑off window only if they remain entirely unused. Used Credits/Tokens are non‑refundable.
9.4. We may set redemption rules, expiries, and anti‑abuse limits. Any such terms will be disclosed on the Site or at purchase.
10.1. Subject to full payment and compliance with these Terms, we grant you a non‑exclusive, worldwide, perpetual licence to use, reproduce, and display the purchased Digital Content for personal and professional projects.
10.2. Prohibited uses:
(a) resale or distribution of the Digital Content as a standalone file or as part of a competing stock/media library;
(b) use in any way that would violate third‑party rights (including trademarks, publicity/privacy rights, or moral rights);
(c) use in unlawful, defamatory, or discriminatory materials;
(d) training or re‑training of AI models unless expressly permitted by the Site for a specific asset.
10.3. For print runs above 250,000 units or for out‑of‑home/merchandise at scale, please contact us for an extended licence.
10.4. We do not guarantee that any Digital Content is unique or that it will not be used by other customers.
11.1. If you submit prompts, text, or other content, you grant us a licence to process such inputs to provide the services and to comply with law. You remain responsible for the legality of your inputs.
11.2. You must not upload or request content that is illegal, infringes IP, exploits minors, or violates privacy or publicity rights.
11.3. We may suspend or remove content and/or terminate access where we reasonably believe these Terms are breached.
12.1. Except for the limited licence granted in Clause 10, all rights in the Site, its software, models, and content remain with us and our licensors.
12.2. No implied licences are granted.
13.1. If you believe content on the Site infringes your rights, please email info@visual-foundry.com with:
(a) identification of the content and its URL;
(b) a statement of your rights and why you believe they are infringed;
(c) your contact details; and
(d) a statement that your notice is accurate and made in good faith.
13.2. We will review, seek clarification where necessary, and act promptly where appropriate.
14.1. You must not:
(a) attempt to reverse engineer the Site or its models;
(b) bypass security or access controls;
(c) use the Site to generate malware, sexually exploitative content, or other unlawful material;
(d) interfere with other users’ access or the Site’s operation; or
(e) misuse Credits/Tokens or manipulate pricing or access.
15.1. We may suspend or terminate your access with or without notice if reasonably necessary to protect the Site, other users, or our rights, or if we reasonably believe you have breached these Terms.
15.2. On termination, your licences continue for content lawfully acquired and in compliance with these Terms; however, Site access and Credits/Tokens may cease.
16.1. The Site and Digital Content are provided “as is” subject to your statutory rights. We do not promise uninterrupted or error‑free operation.
16.2. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
16.3. Subject to Clause 16.2 and to the extent permitted by law, we will not be liable for: (a) loss of profits, revenue, or business; (b) loss or corruption of data; (c) indirect or consequential losses. For Consumers, we are responsible for reasonably foreseeable loss or damage caused by our breach or negligence.
16.4. For Business Users, our aggregate liability arising out of or in connection with these Terms shall not exceed the greater of (i) £100 or (ii) the total amounts paid by you for the relevant order in the 12 months preceding the claim.
17.1. We may update these Terms to reflect legal, technical, or business changes. We will post the new version with an updated effective date. If changes materially affect your rights, we will give reasonable notice by email or in‑product notice where possible.
18.1. These Terms, and any non‑contractual disputes or claims, are governed by the laws of England and Wales.
18.2. The courts of England and Wales will have exclusive jurisdiction, except that Consumers may bring proceedings in their local courts if mandatory law provides this right.
If you have questions, please contact: info@visual-foundry.com
At checkout we ask you to actively select the following consent before download/access is enabled:
“I request immediate access to the digital content and acknowledge that once the download/streaming starts I lose my 14‑day right to cancel under the Consumer Contracts Regulations.”
If Digital Content is faulty, you are entitled to a repair or replacement. If repair/replacement is impossible or fails, you may be entitled to a price reduction or refund in accordance with the Consumer Rights Act 2015.
